Kokkola Energy selects Synerall from Net Group Nordic as a new customer service system
Kokkola Energy and Net Group Nordic have agreed on delivering Synerall customer management system to Kokkola Energy. The co-operation will start in the autumn of 2017. Kokkola Energy is a customer oriented full-service energy company that produces, sells and distributes electricity, heat and steam.
Synerall has been welcomed well by the Finnish market – Kokkola Energia is one among the many new clients that have decided to implement Synerall in 2017.
Benefits of Synerall
Synerall is a modern, scalable customer management and billing solution for utilities. It helps to combine customer self-service with different internal processes. Synerall comprises of two main products: Core and Customer Portal. Based on Microsoft technology, Synerall is in use in Estonia, Great Britain, and Finland amongst others.
Market change in Finland
“The electricity market in Finland is at a turnaround point and new agility is required from ICT systems and vendors. Synerall will streamline our processes while adapting to our expanding service portfolio and offering a solution for us to tackle the upcoming electricity market changes”, says the CEO of Kokkola Energy, Mikko Rintamäki.
We are very satisfied to have an opportunity to work together alongside Kokkola Energy in innovatively developing their customer activities. Synerall fulfills the new energy market requirements. All companies deploying Synerall can be certain that they will have a durable solution filling their business requirements.
Just the beginning
2017 has been great so far for Synerall and Net Group Nordic, but we also have great ambitions. It is our aim to keep growing and keep winning over new customers who are satisfied with the provided solution.