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Net Group Nordic and KSOY agree on implementing a new customer information system

In January 2018, a Finnish energy company Kymenlaakson Sähkö (KSOY) launched a tender for acquiring a new customer information system. The tender has ended and we are pleased to announce that the new system will be provided by Net Group Nordic Oy. Net Group Nordic will provide Kymenlaakson Sähkö with a customer information system and billing solution called Synerall, which is modular, easily integrable and scalable. This makes Synerall solution stand out from its competitors.

Serving customers and business needs

Olli Laitinen, the business director of KSOY said, „The aim of the acquisition for KSOY was to find a system that serves both customers and Kymenlaakson Sähkö’s needs in the best possible way. In particular, the process automation is to be increased from the cooperation.“

The launch of the new system will start immediately and the new customer information system will be introduced in early 2020. Heli Siponen, the sales and country manager of Net Group Nordic stated the following, „We are very pleased to help KSOY on their journey of making their business more automated and customer-friendly. This new cooperation shows that we offer a much-needed solution for the Nordic utility markets.“

Making utility businesses more sustainable

Priit Kongo, the CEO of Net Group added, „Implementing Net Group’s Synerall solution enables Kymenlaakson Sähkö to offer better service to its customers, gain operational efficiency and make its business as well as the environment more sustainable. This is something that Net Group strongly stands behind.“

KSOY is a Finnish company that supplies and sells electricity to more than 100,000 customers. They strongly adhere to the principles of sustainable development and systematically invest in diverse energy generation and continuous development of electricity networks.

Synerall is a modern and web-based CIS (Customer Information System) and Billing solution developed for utility companies providing electricity, gas, water, and/or heating on liberalized utility markets.

Photo: Signing of the contract on Monday, 22 October 2018 at KSOY’s main office in Elimäki. In the figure, from the left, Olli Laitinen, Business Manager at Kymenlaakso Electricity, Aku Pyymäki, President and Net Group Nordic Oy Sales and Country Manager Heli Siponen.

Interested in more?

Heli Siponen, Sales and country manager of Net Group Nordic heli.siponen@netgroup.fi

Olli Laitinen, Business Director of KSOY olli.laitinen@ksoy.fi

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